Ensure that your people know what you expect of them

Ensure that your people know what you expect of them

When I talk to managers and leaders, the theme of high performance is a frequent topic of conversation. We can all agree that being a great organisation and providing exceptional products or services are important, but does everyone we work with know what we actually mean by excellence in the day-to-day?  6 ways to set more »

Being human…

Being human…

Giving a talk on The Art of Conversation, I mentioned a kind of conversation called Thing Talk. Thing Talk is conversation about such subjects as weather, cars, fashion, computers, banks, money, widgets and whatsits, facts and information – any subject in fact except the people having the conversation – you and me. Subjects include abstractions such as more »

Maverick by Ricardo Semler

Maverick by Ricardo Semler

Henry Stewart, the interviewee in our last edition, recommended this book, saying that it changed his life and his organisation as well. Maverick by Ricardo Semler is a story of a Brazilian businessman who changed the workplace he took over from his father. Stewart says: “He took over the job to work from one where more »

Calling women to leadership – Lean In by Sheryl Sandberg

Calling women to leadership – Lean In by Sheryl Sandberg

Sheryl Sandberg, Chief Operating Officer (COO) of Facebook, gave a TED Talk about why are so few women in leadership roles. Her book, Lean In started from that 15 minute talk. Sandberg’s point is that excuses and justifications will not get women anywhere. In her book she provides practical advice to urge women to take more »

The Coaching Habit – Interview with Michael Bungay Stanier

Box of Crayons helps people and organisations to do less Good Work and more Great Work. Michael Bungay Stanier, the founder and senior partner describes what is Great Work in his interview with Eszter Molnar Mills, and talks about building the coaching habit, the topic of his latest book. According to Bungay Stanier, everything you more »

Happy & Productive workplaces – interview with Henry Stewart

Henry Stewart is the founder and Chief Executive of London-based training business Happy Ltd. Happy was rated one of the top 20 workplaces in the UK for 5 successive years and now helps other organisations create happy workplaces. In the interview above he talks to Eszter Molnar Mills about happy workplaces, no-blame culture and how more »

3 ways to create a high performance culture

3 ways to create a high performance culture

Does culture matter? Recent research carried out by James Heskett at Harvard Business School suggests that 20%-30% of corporate performance can be attributed to a positive, strong performance culture. As Edgar Schein, probably the most prolific and oft-quoted researcher and author in the area of culture, suggested: “The only thing of real importance that leaders more »

How can I be authentic in what I wear but still fit in?

How can I be authentic in what I wear but still fit in?

Being known, liked and trusted is vital for building positive, professional relationships. Personal image is the gateway to building these three. In her talk delivered for Women in Management London, Joanna Gaudoin outlined the aspects of personal image as appearance, body language and voice, which in turn have an impact on internal confidence. Opinions are more »