Conquering the Pacific Ocean – Interview with Laura Penhaul

Laura Penhaul, team leader for the Coxless Crew, the first all-female team to row across the Pacific Ocean shares the key lessons from the 8500-mile challenge. Laura highlights that preparation was key to their success and to deal with unexpected issues well. Getting to the start line was one journey, being at seas another, both more »

Words to Lead By: Kim Cameron

Words to Lead By: Kim Cameron

Kim Cameron, William Russell Kelly Professor of Management and Organizations at the Ross School of Business, University of Michigan, shares some impactful advice he has received: Kim Cameron recalls an early conversation with a mentor: “ I don’t want a subordinate, I want a colleague. I want to get better as a result of this more »

Focus First on Building Trust With Your Diverse Team

Focus First on Building Trust With Your Diverse Team

Workplace diversity is important as it improves the performance of the team. Many companies focus on diversity when they are hiring new people. A whole system analysis is essential before the recruitment process, to understand if your ‘system’ will support the success of your new staff members. Your new people will land in teams where more »

Ensure that your people know what you expect of them

Ensure that your people know what you expect of them

When I talk to managers and leaders, the theme of high performance is a frequent topic of conversation. We can all agree that being a great organisation and providing exceptional products or services are important, but does everyone we work with know what we actually mean by excellence in the day-to-day?  6 ways to set more »

Being human…

Being human…

Giving a talk on The Art of Conversation, I mentioned a kind of conversation called Thing Talk. Thing Talk is conversation about such subjects as weather, cars, fashion, computers, banks, money, widgets and whatsits, facts and information – any subject in fact except the people having the conversation – you and me. Subjects include abstractions such as more »

Maverick by Ricardo Semler

Maverick by Ricardo Semler

Henry Stewart, the interviewee in our last edition, recommended this book, saying that it changed his life and his organisation as well. Maverick by Ricardo Semler is a story of a Brazilian businessman who changed the workplace he took over from his father. Stewart says: “He took over the job to work from one where more »

3 ways to create a high performance culture

3 ways to create a high performance culture

Does culture matter? Recent research carried out by James Heskett at Harvard Business School suggests that 20%-30% of corporate performance can be attributed to a positive, strong performance culture. As Edgar Schein, probably the most prolific and oft-quoted researcher and author in the area of culture, suggested: “The only thing of real importance that leaders more »

How to coach – Introduction to coaching Part 2

How to coach – Introduction to coaching Part 2

In our last issue we looked at some of the benefits of coaching your team members. Here we consider how you would start coaching. You can coach anytime, anywhere. Your coaching conversations need not be formal or take more than a few minutes. It is however distinguished from other management activity by two key points: more »